Organised Crime, Corporate
(corpOrgCrime)
Mobile & Tech companies – fraud scamming
International Boundaries compounds & confounds
just one tiny issue of the
MASSIVE TIP-of-just-one-ICEBERG
of many, many fraud scam icebergs
The internet provides masses of opportunities for frauds, fake-media, ….., …., …. and the very entities providing services (Mobile & Tech companies) entrench frauds - and International boundaries frustrate Regulators who are restrained locally by Regulations designed by the Mobile/Tech companies to aid&abet frauds.
There is much main Media concerning Scottish MP & Minister Michael Mattheson who unwittingly incurred a near £11,000 roaming charge (see link below)
Whilst this issue goes to the ease with which Mobile companies can fraudulently trap people into over-running roamingdata allowances, this particular scam whilst beyond the line of criminality is only marginally across the line – nevertheless Regulators/Police/Prosecutors/Governments have been very sslllooooooowwwww to address.
BUT, it does show the ease & extent to which Mobiles will go to ramp up Revenue – the problem however is how does one detect the fraud scams???????
Also, if one suspects a fraud what remedies???? Contacting Communication Regulators one is informed they are restrained by time-cycles, that one must first inform the Mobile/Tech of the complaint, allow them 10 days to remedy, then if still not satisfied inform the ComReg.
All sounds cosy&nice – BUT, it gives ample time to cover tracks of any fraud scamming – thus compounding & confounding the difficulty in any investigation & prosecution of any frauds – and International boundaries compound further → thus, PREFECT CRIMES!
Witness the UK Sub-Postmasters versus GPO & Fujitsu – Fujitsu (& GPO) falsely claiming 'flawless system' – 20+ years of false arrests, imprisonments, destructions of business/families/lives …..........
Mobile data streaming, especially Roaming, is a lucrative business that has many traps – even a simple 'exceeded allowance – do you accept ongoing charges?' - a simple yes/no response is ALL that separates one from thousands of £/$/Euros/Yen/ ….) - ZERO security measures to confirm 'yes' not inadvertently pressed by a fat-finger on a small screen, or some child has not pressed 'yes', or …. whatever ….. ZERO security measures.
And Eir state: if 'yes' in error then no remedy to change – you've accepted → TOUGH!!!, you're billed & charged.
If one makes an online purchase the bank app will prompt for confirmation, requiring security pin acknowledgement – but not so for Mobile over-usage on Roaming – just a convenient & lucrative trap for BIG Mobile/Techs against any&all small consumers.
An issue in the past week (at time of writing, Aug14,2024) concerns the actual recording/measuring of Data usage – the email letter below sets out the facts.
In brief: a particular Eir (Ireland Republic) contract allows 32Gb of Roaming Data outside the Republic - cruising Ireland's waterways caused connection to Three in Northern Ireland (i.e. UK) (as per Eir's arrangement with Three, as was informed by Eir but not verified) – over some weeks concern came about with sudden chunks of data being taken off balance, in order of 2 or 3 or more Gb beyond what was expected on each occasion (2 or 3 times) Calls to Eir Customer care & feedback from Tech dept stated (to effect) 'system is not wrong, it's right – the Data has been consumed' (much the type of response by Fujitsu&GPO)
On ThursAug1 on leaving NI for some 10 days, the balance was requested by text (3.94Gb as of 11h46 Aug1) just outside of NI (determined by screen showing only local time, whereas when roaming one gets home&local times in dual screen display) – travelled to Republic Midlands (NOWHERE near any NI Mobile mast) for the week – GoogleMaps Timeline confirms, as do Bank statements - until MonAug12 when texted balance after being pinged when back in NI → (0, ZERO, Gb remaining as of 13h17)
3.94Gb has simply disappeared!!!!!
HAS BEEN STOLEN!!!!!
Yes, STOLEN!
Clearly there is FRAUDULENT SCAMMING on Mobile Data not only locally through general over-usage charges, but also, and more lucratively, on Roaming, because it crosses International Boundaries which compound&confound any attempt to investigate (again: Sub-Postmaster issue & GPO/Fujitsu lies) AND incurs extortionate charges → an incentive to defraud.
Whether it was Eir or Three, or both is not known – but what is CRYSTAL CLEAR is that Data measurement, Local and Roaming, is open-season for frauds – the theft of the 3.94Gb and the denials by Eir confirm that earlier suspicions of disappeared chunks have clear merit.
Eir Customer Care REFUSED to accept GoogleMaps Timeline or Bank Statements that DISPROVES Eir records during Aug1-Aug12 – GoogleMaps uses Mast info to compile their Timelines – it is Eir info that CONFIRMS Eir Data measuring Records are WRONG!
Parliaments (not just the Scottish) are grossly derelict in FAILING to address corporate Organised Crime, into which this kind of fraud clearly sits, even though it is a minor issue relative to the 6 decades of Pension/Investment/Insurance fraud scams that are now globalised, and others metamorphosed therefrom.
Ireland (RoI) & UK Governments need to URGENTLY investigate Eir & Three, and ALL Mobile/Tech companies, as does the EU & International Justice systems.
As per the email below, permission is granted to legitimate Authorities to access the relevant personal details of July&August2024.
But, note, this is just one tiny issue of the
MASSIVE TIP-of-just-one-ICEBERG
of many, many fraud scam icebergs
Sincerely
Chris Addington Pr.Eng.
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Emails to/from: ComReg, Eir
To ComReg (Case No. 628735 Phone: 01 8049668 or email This email address is being protected from spambots. You need JavaScript enabled to view it.)
From Chris Addington Pr.Eng.
TuesdayAug13,2024
Eir Mobile Account: Chris Addington No. xxxxxx (Address: 3 xxxxxxx, Dublin)
086 168 4318, This email address is being protected from spambots. You need JavaScript enabled to view it.
I have a mobile contract of E21.99 per month which allows unlimited RoI calls & texts, 120Gb local data, 32Gb Roaming Data.
I am presently in NIreland Roaming through Three (NI) (as I was informed) – in July I noticed large chunks of Roaming Data consumption was being taken off my 32Gb & queried by phone. In short & to effect: Eir's response was their system is NOT wrong the data was consumed (c.f. UK Sub-Postmaster & Fujitsu issue wherein UK GPO & Fujitsu claimed a 'fail-safe' system)
I acknowledged I was fighting against a mountain.
BUT, on ThusAug1,2024 I was on bus X30 to Dublin, at 11.46 (nearby Cavan) I texted for my Roaming Balance on 50104 – it sent back 3.94Gb remaining.. For the remaining week I was in RoI Midlands nearby Roscrea, Tipp - my Google Maps confirm my movement details, and I can provide Bank Statements to confirm purchases & locations.
On MonAug12,2024 travelling back to Enniskillen on 30 bus (not x30 but same route) I was pinged around 13h15 that I was on NI reception, I sent a data enquiry again to 50104 it came back at 13h17 'You are not opted into any data add on. Please see eir.ie for more info on our great rates.'
ON getting to Enniskillen I phoned Eir CustomerCare and explained I had been out of NI and it was IMPOSSIBLE for me to have used Roaming Data in that period This email address is being protected from spambots. You need JavaScript enabled to view it. – This email address is being protected from spambots. You need JavaScript enabled to view it. – I initially spoke to yyyyy, who later put me through to supervisor zzzz
They bothy argued their system was NOT wrong that I had consumed the data.
zzzz refused to provide evidence of mast connections, dates× and consumption – zzzz cited GDP protection – I stated that he had my permission to access that data & send to me, zzzz argued it violated Eir's data protection – i.e. I can be billed but am not allowed to know my billing details.
Again: GoogleMaps & Bank Statements confirm my location for Aug1-Aug12 was in RoI Midlands therefore I could not have consumed roaming data.
This issue also confirms my previous data chunks that have disappeared.
This also raises the international aspect of criminal behaviour by mobile/tech companies in allowing fake news, roamingdata & mobile usage traps (see link below) and comregulators doing NOTHING about it.
I am now in NIreland without any roaming data therefore I cannot access emails or whatsapp, please text/phone
I would appreciate IMMEDIATE assistance to have Eir put back my Gb allowance of at least 3.94Gb and for ComReg to FULLY INVESTIGATE this issue as clearly there are international scams around this.
I give ComReg full permission to view my full July & August 2024 account details & consumptions with Eir
Sincerely
Chris Addington Pr.Eng.
086 168 4318, This email address is being protected from spambots. You need JavaScript enabled to view it.
https://www.google.com/url?sa=t&source=web&rct=j&opi=89978449&url=https://www.bbc.co.uk/news/uk-scotland-scotland-politics-67363645&ved=2ahUKEwjDrLiwzvGHAxViQkEAHWsgBFQQFnoECB4QAw&usg=AOvVaw20s3aoRRZBCvCagYz8qSFP
-------- Forwarded Message --------
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Subject: |
ComReg Case 628735 ID:[bt2rms/1896200/628735] |
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Date: |
Tue, 13 Aug 2024 12:28:20 +0100 (BST) |
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From: |
This email address is being protected from spambots. You need JavaScript enabled to view it. |
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Reply-To: |
This email address is being protected from spambots. You need JavaScript enabled to view it. |
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To: |
This email address is being protected from spambots. You need JavaScript enabled to view it. |
Dear Chris Addington
Thank you for your phone call.
ComReg can become involved in the resolution of individual complaints only when a consumer has first lodged a complaint with the service provider in question, as set out in their Code of Practice for handling complaints.
To lodge a complaint I would advise that you proceed as outlined below:
1. Contact your service provider’s customer care department by:
https://www.eir.ie/complaints/
2. State that you have been advised by ComReg to lodge a complaint
3. Request details of a unique reference number to identify and track the individual complaint
4. Give the full details of your complaint
Please be advised that your service provider must acknowledge your complaint within 2 working days and provide a time frame for response, resolution and any other escalation steps in the process.
If your service provider does not respond to your complaint within 10 working days or you feel your service provider has not adequately addressed the issues you have raised, you can contact ComReg with the complaint reference number (if this has been supplied to you). We will review your complaint and refer the matter to your service provider if appropriate.
We will keep track of the progress of your complaint and when your service provider confirms that the issue is resolved with you we will examine the resolution of your case and close as appropriate.
Should you have any other queries or require any other assistance you can call our Consumer Care Team on 01 8049668 or email This email address is being protected from spambots. You need JavaScript enabled to view it.. For your information your ComReg case reference number is 628735.
RegardsFoireann Chúram Tomhaltóra
Consumer Care TeamAn Coimisiún um Rialáil Cumarsáide
Commission for Communications Regulation1 Lárcheantar na nDugaí, Sráid na nGildeanna, BÁC 1, Éire, D01 E4X0.
One Dockland Central, Guild Street, Dublin 1, Ireland, D01 E4X0.
Teil | Tel +353 1 804 9668
Rphost | This email address is being protected from spambots. You need JavaScript enabled to view it.
Suíomh | Websitewww.comreg.ieGDPR information: we have updated our Privacy Notice, which explains what personal information we collect and use about individuals, what we do with it and why. Here is a link to our updated Privacy Notice:https://www.comreg.ie/privacy/
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Subject: |
Eir Complaints Re: Issue with your Mobile phone service |
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Date: |
Tue, 13 Aug 2024 04:49:08 -0700 |
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From: |
Mobile Complaints <This email address is being protected from spambots. You need JavaScript enabled to view it.; |
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To: |
This email address is being protected from spambots. You need JavaScript enabled to view it. |
Dear Customer,We appreciate you taking the time to reach out to our team and please notethis is an automated response to the enquiry you submitted via the complaints online form.
The matter will be investigated and a member of the complaints team will be in touch with you within 2 working days with a view to resolving your issueand issue you with a reference number.
Opening Hours Monday to Friday 9:00 am to 5:30 pm (excluding Bank Holidays)
This response has been generated automatically; please do not reply to this e-mail.
Kind Regards,
eir Complaints TeamFor further information, please see eir's Complaints Code of Practise.
https://www.eir.ie/complaints/
T: 1800 303 455